POIPU AND KOLOA DRIVING TOUR
This is an important reminder to make sure you download the tour over WiFi before you start driving. Since everything works offline, the app downloads the audio content to your phone, and the download size can range from 60mb - 120mb. Because of this it is ideal to download the tour over a Wifi network with good speed. Otherwise you may have to wait for a long time for it to download. If you choose to download the tour using your Data, then you will need to make sure your speed is at least “LTE”. Anything less like 3G speeds will create problems and long wait times downloading the tour.
So word to the wise: download over Wifi at your hotel or condo before starting your driving tour! You will be glad you did!
Also, it is important to leave the Shaka Guide on your screen as it is downloading. The offline map does not download if you go to a different app.
If you are having trouble getting the tours to download please email or call this support phone number: 1-888-250-2261, email@example.com we will be glad to help!
After you make a tour purchase, the following features will unlock for you:
Your map will turn into an offline map that requires no network connection
Map also helps chart the best route to tour locations and highlight locations
All audio narration will now be available to you
All audio narration can be used offline
Interesting audio tours by Hawaii local tour guides, giving you an insider’s scoop on what to do and see!
No need to stress about directions! Just listen up as the tour guide tells you where to go and where to turn.
See all locations mentioned on the tours and more
Local restaurants, activities and sights.
See website, phone number, and even get directions with an offline map.
No problem! Go to the 'Support' tab in the app and send us an email or give us a call!
The best way to make sure that everyone in the car can hear the tour nice and loud is to play the audio tour through the car stereo. Make sure one of these methods works before leaving the car rental lot. Rental Agents will willingly change your car if the car stereo does cannot play from your phone.
Depending on which rental car you have, this can be done in one of three ways:
1) Audio Aux Jack
Many rental cars have an audio auxiliary jack. This slot in the cars looks just like something you would plug your headphones into. But in order to play your phone’s audio through the car speaker you need an auxiliary jack with two male ends: one plugs into your phone, the other plugs into the car. You can adjust volume from both the car radio and the phone’s volume.
If you do not have an audio aux jack, try the following methods.
2) USB Cable
Depending on the make and model of your car, sometimes you are able to sync your phone’s audio through a USB cable, that is also charging your phone at the same time. You can usually find a USB plug somewhere near the driver’s seat. The most likely place to find it is in the middle glove compartment, on the car dash or near the audio control panel.
Connect the USB to car stereo
From car stereo, select “media player” or find the name of your device.
Look for signs of connectivity through the display on your car dash.
Play any of the tour audio to test if the audio plays correctly from the speakers.
- USB still not playing audio?
Try some of the following, testing the audio after each attempt
Restart your device and restart your car.
Connect your device to a different stereo USB port (if you have one).
Try a different USB cable.
Update your device firmware.
Try playing audio from a different app to see if any audio will play.
If still not working then try the other methods.
NOTE: Playing audio through the USB cable in many types of older rental cars tends to not work for reasons related to a damaged USB port or car’s stereo firmware.
Depending on the make and model of your car, sometimes you can sync your phone’s audio through a bluetooth connection. Here are the steps:
First go to your phone’s bluetooth and turn it on.
Then in your rental car, use your car’s dash (often the radio) to activate bluetooth connection of the car.
When you see your phone, select it to complete the bluetooth connection.
Play any of the tour audio to test if the audio plays correctly from the speakers.
If you run into problems with your rental car, it’s best to refer to the car’s user manual or ask a car rental representative to help you. Every car make and model handles bluetooth differently, and not every rental car has bluetooth.
Bluetooth still not working?
Try some of the following to troubleshoot:
Restart your device
Make sure your device’s Bluetooth is turned to ON (check your settings)
Unpair both your device and car stereo from each other, restart your car, and then try to pair and connect your device again.
NOTE: In some older rental cars bluetooth appears to be connected but still doesn't play audio. Again, likely something not working with the car's bluetooth system. Try other methods.
Still can’t get audio to play through the car stereo?
Just use your device’s built in speakers and turn the volume up as loud as you can. This may require disconnecting your USB cable from the Car Stereo.
Before a tour is purchased, the app uses the internet to display the map, images, and play audio. However, after a tour is purchased, the tour is downloaded to your phone and functions 100% offline. This includes the map, audio directions, as well as tour highlights. If you are concerned about your data usage, simply turn your phone on airplane mode while taking the tour. This will turn off your data while leaving your GPS signal on.
Note: some older Android devices airplane mode will turn off your GPS signal. If this is the case for you, then go to your settings and only turn off Cellular Data, (not the GPS signal).
Again, you do not need to turn off data or do anything to the app. It is designed to work 100% offline. Just like magic!
Guide books are informative and can help you plan in advance. But it’s hard to actually read them when you are on a vacation. Driving or sightseeing while reading a guide book?
I’m getting car sick just thinking about it.
This is where Shaka Guide comes in! It’s like having a tour guide with you, telling you the stories fun things to do and see at each location. We’ve also put in a lot of work in designing the audio experience, enhanced with local Hawaiian music, to make every part of it absolutely enjoyable.
But that doesn’t mean that Shaka Guide is only for an audio tour. Check out the Tour Highlights section of the app. There’s a treasure trove of information that will help you plan and make the most of your day.
So it’s accurate to say that Shaka Guide is both a guide book and an audio tour that you can use both prior to and during your vacation!
Several things set Hawaii apart as a unique place for vacation. The lovely weather, beaches and tropical environment, to name a few. But something else is also here that you don’t find anywhere else in the world. Yes, it’s the Aloha Spirit.
After inhabiting the islands for over 2000 years, the Hawaiian people have developed such a unique history and culture. It is rich and unique. Shaka Guide tells you the stories and legends as you sightsee around the island. Literally bringing the scenery to life through deeper cultural meanings.
And in addition to Hawaiian legends and culture, we also tell you where and what to do to have fun. Oh yes. That’s why you came to Hawaii for, right? So be prepared to have a full day of adventure and fun stories with Shaka Guide.
Oh, and one more thing. We’ve also included lots of local Hawaiian music throughout the tour. What a wonderful way to get to know a culture and its people than through its music? With the tour and music together, you will definitely mark down the day of your tour as the best day of your vacation!
Yes most definitely!
Once you start the tour we give you guided directions to the start of the tour. This is like google maps and requires a network connection. Once at the start of the tour, Shaka Guide’s audio tours will kick on providing you driving or walking directions all along the way! It’s just like feels just like have a tour guide in your car giving you turn-by-turn navigation at each step along the tour!
So no need to stress about directions! Just listen up for the tour guide’s voice to tell you where to go. It’s really that easy!
And what if you should miss a turn? Don’t worry, just follow the map route on your map to get back on the tour route.
Yes! Bring your phone’s charger and keep it charged in the car at all times if possible.
The GPS of your phone will slowly drain the battery, so unless you keep your phone charged, your phone might run out of charge before the end of the day.
So bring your USB charge cable and plug it into the car USB port. If your car doesn’t have one, then get a cigarette lighter USB charger.
Make sure that when you pick up a rental car, check to see that your rental has a USB charge plug. In some cases, the USB cable will also sync audio with the car speakers, so you will be able to hear the tour through the car’s speakers.
If you don’t have a charge cable for your phone, read the other FAQ topic about how to conserve your battery.
If you don’t have a way to keep your phone charged in the car. You can expect your fully charged phone to work about 4-5 hours before all the charge is used up. Use the following tips to conserve the battery throughout the day!
Turn OFF the Tour when making a long stop - This means the app will stop using your GPS signal. Just remember to switch the Tour back ON to continue the tour, Otherwise, you could miss out on some really great stories!
Turn OFF the screen of your phone - The audio tour will continue to play automatically in the background as you take the tour.
Use the car’s speakers to listen to the tour - (See “How do I use the car speakers to play the tour?”). This will also help conserve battery life of your phone.
Are you having trouble downloading a tour? Does the progress bar look frozen?
Common reasons the download is not progressing or looks frozen is due to no or poor data reception. If you are using data, make sure you have at least a LTE speed with 3 bars. If you are using Wifi and still experiencing longer than normal delays, this could be due to your Wifi connection speed. Some hotel/condos have very slow data connection. Try to use a different wifi or go to their lobby where speeds are generally faster. Coffee shop may also be an option.
Once in a better network area, press the “pause” and then immediately unpause to continue the download. Sometimes, you will need to try a few times before the tour can be successfully downloaded.
Be patient. These tour files are often very large and require a good network. But it is worth it! After the download you won’t have to worry about it again!
But if after trying multiple times and reading the other FAQ, and it still gives you problems. Don’t worry. Give us a call on our tech support # 1-888-250-2261. Also email us firstname.lastname@example.org and we will take care of you.
Mahalo for your patience!
To get started, browse through our list of walking and driving tours located in the ‘tours’ tab of the app. Once you’ve seen one you like, you can ‘preview’ the tour by watching a video or listening to sample audio. Purchase a tour by scrolling down to the ‘purchase options’ section in the tour page. Purchases are processed through your default payment method in the app store.
TIP: Download the tour over Wifi for faster download speed. Do not close the app until download is completed. If download stays frozen for longer than one minute, please close the app and then reopen it and select ‘restore purchases.’
That’s it! Once you’ve downloaded the tour, follow the steps on the screen, and start the tour by driving to the green flag located on the map. You can also use our ‘tutorial to starting point’ tool for directions to the tour starting point.
Green starting point flag