Mahalo for your purchase! Before you can start your adventure, there are a few steps you'll need to take to download the tour. Don't worry, we've got you covered. 
 

Watch this video and follow the steps below to redeem your Shaka Guide tour or tours.

1) Scan the QR code from your purchase confirmation email or just download the Shaka Guide GPS Driving app onto your phone

• for iPhone users, download the Shaka Guide GPS Driving Tours app from the App Store
• for android users, download the Shaka Guide: National Parks & Hawaii app from the Play Store

2) Create an account and log in to the app  or use the Continue with Apple or Google option. 

3) Click on "Support" from the bottom menu

4) Tap on "Retrieve Purchases" and then on  "Use a Redeem Code"

5) Enter your redeem code  and download your Shaka Guide tour or tours 

• tour redeem codes are alphanumeric codes that start with "SG_" followed by letters and numbers. please note that tour redeem codes are case sensitive

6) Once your tour or tours are completely downloaded, you will see a blue check mark beside the tour title.

7) Click on the tour and then tap on "Start the Tour" and let your Shaka Guide adventure begin! 

If you have any questions, please do not hesistate to reach out! You can contact customer support by emailing aloha@shakaguide.com, messaging us on Facebook or Instagram, or giving us a call at (808) 201-8138.