1. How does the app work?

Shaka Guide's apps use GPS to give you turn-by-turn navigation to popular sites and hidden gems. You'll hear stories, learn about the islands, and listen to music along the way. You'll have the freedom to explore at your own pace with the comfort of having us as your guide. 

2. Will the app work if I lose cell service?

Yes! As long as you download the tour before you go -- preferably over wifi -- the tour will not use data. Don't fear! The app uses GPS and can still access your location to give you turn-by-turn directions even without data.

3. How much does the app cost?

The app is free to download from the App Store or Play Store, but in order to access the tours you'll have to make an in-app purchase. The tours range from $4.99 - $22.99 depending on the destination. Find pricing info for each tour on our website or on the app. Or, check out our Tour Bundles for HUGE savings. 

4. What comes with a purchase?

Your purchase comes with the following:

• Offline tour map
• Offline audio narration and stories
• Offline driving directions
• Tour highlights

5. Can the tour be taken in reverse or the opposite direction?

Since our tours offline guided tours, they are designed to go a certain direction and users must follow the tour route and the numbers on the map in chronological order! Some of our tours can be taken in different directions, while most go in one direction only. To determine which way the tour goes, where the tour starts and end, you can check out each tour's details page or visit the FAQs for that particular tour on the app.

6. Can I start the tour at any point along the route?

The tour has specific starting points designed based on where most travelers are staying and starting from, however, you can also join the tour from any point on the tour route. 

7. How many times can I use the tour?

Unlimited! Once you purchase the tour, it never expires and you can use the tour as many times as you need - even on your future vacations!

8. Is it a one time purchase?

Yes, our Shaka Guide tours are a one-time purchase and not a subscription service.

9. Can I do the tours in one day?

Yes, you can. Depending on the tour and how many stops you want to make, the tours can take between 6-12 hours. We know this is a long window, but it truly depends on how many places you want to visit! We have   you can check out for each of our tour to help with your planning

10. How do I get started?

Below you'll find our app tutorial videos to help you get started:

1. How to Set up the Shaka Guide App

2. How to Purchase a Shaka Guide Tour

3. How to Take a Shaka Guide Tour

To start a tour, you only need to follow these steps:

1. Download the Shaka Guide: GPS Driving Tours app from the App Store or Play Store

2. Log in to the app and download your Shaka Guide tour.

3. Tap on the tour and then tap on Start the tour

4. Follow the on-screen instructions and our app will get you started on the tour.

11. How do I get the audio to play through the car stereo?

There are few ways to do this: bluetooth, USB cable, or AUX chord. Check out our video tutorial to learn how to connect your phone to the car's stereo.

12. How is Shaka Guide different than a guidebook?

Shaka Guide doesn't only tell you about the best attractions -- we actually guide you there with turn-by-turn navigation, stories and music along the way. We've done the research for you! Check out  the tour highlights when you're on the tour for info on awesome restaurants, sites and activities along the tour route.

13. How do I conserve my phone's battery?

If you don't have a car charger (which we highly recommend you bring -- you can pick one up at Target, Walmart or ABC Store), you can expect your fully-charged phone to last about 4-5 hours. Here are some tips to conserve battery throughout the day.

• Turn the Tour Switch to OFF when making a long stop: this will stop the app from using your GPS. Just remember to turn the Tour Switch back to the ON position when you resume driving. The tour will pick up where you left off.
• Turn off your phone screen: the audio tour will continue playing in the background.
• Use the car's speakers to play the tour: here's a video tutorial that details how you can connect to the car's stereo.

Many rental cars have USB ports that will allow you to charge your phone and connect to the car's stereo. Check out your car before you go and if you have one, just bring your USB charging cable along for the drive!

14. My download is frozen - help!

This may be due to poor internet or data connection. The app could also freeze if you've closed out of it or turned off your phone during the download.

The solution? Find a place with a good internet connection(WiFi recommended) and keep the app open until it finishes downloading completely. If the download stays frozen, force quit the app, reopen it and try downloading again. Still not working? Delete or uninstall the app, download it again from the App Store or Play Store and try again.

15. What should I pack for my tour?

This list varies based on which tour you are on and the activities you choose to do.You'll find a detailed list in every tours FAQ section on the app or on our website.

Still have questions? Send us an email at aloha@shakaguide.com or give us a call at (808) 201-8138.